Contact Us

We are a small team and we read every message. Tell us what happened in your own words and we will do what we can to help.

Contact Form

Fill in the form below and we will get back to you by email.

Form fields:

• Name
• Email address you used at checkout
• Order number, if you have one
• What is this about? [Dropdown: Download help / Refund or swap / Wrong book / Account and My Library / Group or bulk licence / Press or collaboration / Something else]
• Your message

Button: Send Message

Please do not share your password with us. We will never ask you for your full card number or password by email. If you think someone has accessed your account, change your password first, then contact us.

When will you hear back?

We aim to reply within 2 working days, Monday to Friday, excluding UK bank holidays. In busy periods it may take a little longer, but we reply to every message.

If you have not heard back, please check your spam or junk folder. Your reply will come from [email protected].

Help us help you faster

Please include:

• Order number: Your order number, if you have one
• Checkout email: The email address you used at checkout
• Book title: The title you bought
• Problem: A short description of the problem
• Screenshot: A screenshot of any error message, if you can

You do not need to write a perfect message. Just tell us what happened and what outcome would help you most, for example fix my download, swap to another title, or refund.

Quick answers

• Where is my book? Check your order confirmation email for your download links. You can also log in to My Account / My Library and re-download at any time.
• My file will not open: Try the PDF version first, it works on almost all devices. If you still have trouble, contact us and we will help you find a format that works for you.
• I bought the wrong book: Contact us promptly, normally within 14 days, and we will look at a swap, store credit, or refund. See our Refund and Returns Policy.
• I was charged twice: Contact us with your order numbers and we will check it and refund any duplicate charge.
• I bought from Google Play, Etsy, or another retailer: Please contact that retailer directly for refunds and download help. We cannot refund orders made on other sites. Your receipt will show where you bought it.

Links to include on page: [My Library] [Refund and Returns Policy] [FAQ]

Prefer email?

Email us directly at [email protected]

We do not offer phone support. Email helps us find your order quickly and keep a record so we can follow up properly.

Want to use a book with a group?

If you want to use a book in a book club, classroom, workplace, or other shared setting, contact us about a group licence or bulk pricing. Tell us which title, how many people, and how you plan to use it.

For press, interviews, or collaboration, choose Press or collaboration in the form above and tell us about your deadline.

Closing Line

We would rather help you get value from your book than leave you feeling stuck. Contact us, we are here and we are reasonable.