Frequently Asked Questions
FAQ Page Copy for spectrumthreadz.co.uk/faq/
Last updated: 8 November 2026
Yoast SEO: Title: FAQ | Spectrum Threadz Press. Meta Description: Answers to buying, downloads, formats, My Library, refunds, swaps, retailers, free chapter and more. We reply within 2 working days if you still need help. Slug: /faq/
H1: Frequently Asked Questions. Subhead: Quick answers to buying, downloads, My Library, refunds, and more. If you still need help, contact us and we will reply within 2 working days.
Buying and Ordering
Q: What do you sell?
We sell digital ebooks only. There are no physical books and nothing is posted to you. When you buy direct from us, you normally get EPUB, PDF and MOBI formats, where available for that title, plus any bonus material described on the product page, and lifetime access in My Library.
Q: Do I need an account to buy?
No, you can check out as a guest. We recommend creating an account so you have lifetime access in My Account / My Library and can re-download at any time. If you check out as a guest, keep your order confirmation email safe, as it contains your download links.
Q: What payment methods do you accept?
We accept major debit and credit cards via Stripe, including Visa and Mastercard. We do not store your full card number. Payment is processed securely by Stripe.
Q: What currency are prices in?
Prices on spectrumthreadz.co.uk are in GBP (£) and include VAT where VAT applies to digital ebooks in the UK. The price you pay is the price shown at checkout.
Q: Can I buy a book as a gift?
Yes. Buy the book using your own email at checkout, then forward the download links to the person, or contact us and we will help with gift access. If the gift recipient needs a refund or swap, the person who paid should contact us, as refunds go to the original payment method.
Downloads, Formats and Devices
Q: How do I download my book?
After payment, your book is available instantly on the Thank You page, from the link in your order confirmation email, and from My Account / My Library if you created an account. Click the format you want to download.
Q: What formats do I get?
Where available for that title, you get EPUB, PDF and MOBI. The product page tells you which formats are included. Start with PDF if you are unsure, as it works on almost all devices.
Q: Which format should I use for my device?
- Kindle: Kindle e-reader: Use MOBI or EPUB, depending on your Kindle model, or use Send to Kindle with EPUB. PDF also works but is less flexible on small screens.
- Apple: iPad or iPhone: Use EPUB in Apple Books, or PDF in any reader.
- Android: Android tablet or phone: Use EPUB in Google Play Books or any EPUB reader, or PDF.
- Computer: Computer: Use PDF in any browser or PDF reader, or EPUB in a reader app.
Q: My file will not open. What do I do?
Try the PDF version first. If it still will not open, try a different device or reader app, and check you have enough storage. If it still will not work, contact us with your order number and a screenshot of the error. We will help you find a format that works for you and reset your download link if needed.
Q: How many times can I download my book?
You have lifetime access in My Library while your account is active. We provide a fair-use allowance, normally up to 5 downloads per format per purchase, to prevent misuse. If you reach the limit because you changed devices or had a technical issue, contact us and we will reset it for you. We are reasonable about this.
Q: Can I print my book?
You may print a copy for your own personal use, including worksheets or workbook pages where the format allows it. Please do not share printed copies or files with others.
My Library and Account
Q: Where is My Library?
Log in at My Account / My Library on spectrumthreadz.co.uk. You will see your orders and download links there. Use the email you used at checkout.
Q: I forgot my password. What do I do?
Click Lost your password? on the login page and follow the reset link sent to your email. Check spam if you do not see it. Never share your password with us.
Q: I used the wrong email at checkout. What do I do?
Contact us as soon as possible with your order number, the wrong email, and the correct email. We will help you update your order so you can access your book.
Q: Can I change my email or name in My Account?
Yes. Log in to My Account and update your details. If you need to change the email on a past order, contact us.
Q: How do I close my account?
Contact us and ask us to close your account. Please download your books first, as closing your account removes My Library access. We will keep order records we must keep for tax and legal reasons, as explained in our Privacy Policy.
Refunds, Swaps and Problems
Q: What is your refund policy?
We only sell digital ebooks, so there is nothing physical to return and, as standard, digital downloads are non-refundable once you have access to them, because the file cannot be returned. That said, we are completely reasonable. If your file is faulty, you were charged incorrectly, you bought the wrong book by mistake and contact us promptly, or you have an access problem, we will help. That may mean fixing your download, swapping your book, giving you store credit, or in appropriate cases, giving you a refund. See our full Refund and Returns Policy.
Q: I bought the wrong book. Can I swap it?
Yes, ask us about a swap. If you contact us promptly, normally within 14 days, and you have not read a significant amount of the book, we will often swap your purchase for another title of the same or lower price, or give you store credit for the difference if the new title costs more. Tell us which book you bought, which book you would like instead, and why the swap would help you.
Q: I was charged twice. What do I do?
Contact us with your order numbers and the email you used. We will check your orders and refund any duplicate charge to your original payment method.
Q: I have not received my order confirmation email. What do I do?
Check your spam or junk folder and search for Spectrum Threadz Press. If you still cannot find it, log in to My Library to see your order, or contact us with the email you used at checkout and we will resend your links.
Q: Should I open a chargeback with my bank?
Please contact us first before you open a chargeback. In most cases, we can fix the problem faster than a bank dispute, and we would much rather help you directly.
Buying Elsewhere
Q: Can I buy your books on other retailers?
Yes. Many of our books are also available on Google Play Books, Etsy, and other retailers. Each book page on our site shows where else you can buy it, under Also available on.
Q: What is the difference between buying direct and buying from a retailer?
Buying direct from spectrumthreadz.co.uk normally gives you the best value. Direct purchases usually include EPUB, PDF and MOBI, plus any bonus material, and lifetime access in My Library. Retailer versions are normally EPUB only and are subject to that retailer’s features and policies.
Q: I bought from Google Play or Etsy. Can you refund me?
No. If you bought from another retailer, please contact that retailer directly for refunds, download help, and account issues. We cannot refund orders made on other sites.
Q: Is the price the same everywhere?
We try to keep prices the same everywhere. Direct purchases give you more formats and bonuses for the same price, which is why we recommend buying direct if you can.
Free Chapter and Newsletter
Q: How do I get the free chapter?
Sign up on the Free Chapter page or in the footer newsletter box with your name and email. We will send you the free chapter by email. You can unsubscribe at any time by clicking Unsubscribe in any email.
Q: What will you send me if I sign up?
You will get the free chapter, plus occasional book news, new releases, and offers. We will not spam you. You can unsubscribe at any time.
Q: I signed up but did not get the free chapter. What do I do?
Check your spam or junk folder and search for Spectrum Threadz Press. If you still cannot find it, contact us and we will resend it.
About Our Books
Q: Are your books medical advice?
No. Our books are educational and informational. They give you tools, ideas, and systems you can try. They are not medical, psychiatric, psychological, diagnostic, or therapeutic advice. If you need medical or mental health support, please speak to a qualified professional, such as your GP, therapist, or psychiatrist. If you are in crisis or feel unsafe, contact emergency services, for example 999 in the UK, or Samaritans on 116 123 in the UK and Ireland.
Q: Who are your books for?
Our books are written for neurodivergent minds and the people who love, live, and work with them. They are practical, compassionate, and designed for real life. Each book page tells you who that book is for and what you will learn.
Q: Can I use a book in a book club, classroom, or workplace?
For personal reading, you can read it yourself. For group use, please contact us about a group licence or bulk pricing. Tell us which title, how many people, and how you plan to use it.
Q: Can I share my ebook with someone else?
Please do not share the files or download links. Your purchase is a licence for your own personal use. If someone else wants the book, please share the product page link so they can buy their own copy. That helps us keep publishing.
Technical Help
Q: The site is not working. What do I do?
Try refreshing the page, clearing your browser cache, or trying a different browser. If checkout is not working, do not try to pay twice. Contact us and we will check your order and help you complete it.
Q: I think someone has accessed my account. What do I do?
Change your password immediately, then contact us. We will check your account and help you secure it.
Q: How do I contact you?
Use the Contact page at spectrumthreadz.co.uk/contact/ or email [email protected]. We aim to reply within 2 working days, Monday to Friday, excluding UK bank holidays.
Still Need Help?
If you cannot find your answer here, contact us. Tell us what happened in your own words and what outcome would help you most. We are a small team, we read every message, and we will do what we can to help and ensure you receive value and a good experience.
Links to include on page: [Contact Us] [My Library] [Refund and Returns Policy] [Privacy Policy]
WordPress Setup Notes: Create a Page titled FAQ with slug /faq/. Use an accordion or toggle block for each question if your theme supports it. Add FAQ schema via Rank Math or Yoast FAQ block for SEO. Add this page to your footer Help menu and link it from product pages and the Contact page.